Beyond Hosting Expert Support

We offer support tiers based on your experience, if you prefer maintaining and managing your own server then our Basic Package is for you. However if you find server management and monitoring to be a hassle our essential package is recommended for you, with daily backups and 24x7 support, we make sure your server is updated at all times. If you have a high traffic website or applications running on your server, we recommend you upgrade to our complete package, which comes with hourly backups and 24x7 monitoring and management, we make sure your server is live so you don't have to. Lastly with our Essential and Complete support tiers, any question you may have or anything you would like to add to your server you can contact support to do it for you!

Basic
Basic Support
Essential
Essential Support
Complete
Complete Support
Enterprise
Enterprise Support
Management Setup Only
DDOS Protection
PCI/DSS Compliant
Monitoring Basic Complete
Backups Daily Hourly
Security Updates
SSL Installation
Data Migration
CloudFlare Support
WHM/cPanel Included

Included

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+$49.99/Mo

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+$149.99/Mo

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All prices are in addition to the base cost of the Virtual Server.*

Our management:

Complete:
Our Complete cloud management level includes everything from the Essential level and more in order to exceed all of your expectations. With complete cloud management you can sit back and relax as the Beyond Hosting support team monitors every process on your server, your web pages and even the security of your confidential data. Your virtual servers will be backed up, monitored and patched helping you achieve or remain PCI and DSS compliant!
Essential:
Our Essential cloud management level is included standard if you opt for a cPanel server. This offering includes your cPanel license and all of the critical support and monitoring your server needs. With Essential cloud management, we will alert you to potential problems and work with you to resolve them. Essential does not limit you to the amount of help we can provide. If a situation arises where you need more help, one of our server consultants will ensure that your needs are met.
Basic:
Also known as "DIY Support", our Basic cloud management level will get you the bare minimum to have a successful server. We offer assistance getting your cloud servers setup as well as some basic capacity and software license planning.

Monitoring

Our cloud monitoring solution offers complete peace of mind for you and your servers well-being. We monitor the cpu, memory, disk usage and more on your cloud server's and will automatically correct issues that are within our control, while alerting you to those that are not. Let Beyond Hosting’s technicians keep an eye on your virtual server, so you don’t have to!


Backups

We offer hourly and daily backups with our R1Soft backup service. We take a snapshot of your cloud server's data in real time and transfer any data that has changed to our secure encrypted backup storage system. Our cloud backup solution syncs data from your live server without requiring additional free space to backup successfully.


Security and Automatic Patching

You won't need to worry about being vulnerable to the latest cloud security exploits because we automatically patch and update your server for you. We will also update your mod_security web-application filtering rules on the fly and customize them if your cloud application needs a more specific ruleset.


SSL Installation

We understand securing your website and cloud is important to your business! With only a few basic questions our support team will install and manage your SSL certificate for you. There is no limit to how many SSL certificates you can have and no limit to how many we will install on your managed cloud servers.


DDOS Protection

We utilize automated network level DDOS detection and prevention mechanisms to protect your cloud servers against cyber and network-level threats. Our filtering services are entirely automatic and will instantly engage if your server is the target of a cyber attack. Along with our DDOS protection we strongly recommend utilizing CloudFlare as an additional protection measure for your cloud servers.


Data Migration

Our support team will migrate your data from another provider and guarantee compatibility with our server offering. All migrations are scheduled to one technician to ensure all of your needs are handled without downtime or interruption. Our team of technicians are available 24/7 to assign a time window that best fits your schedule.


Cloudflare

We've partnered with CloudFlare to offer you the absolute best in web application filtering and integrated CDN. Cloudflare sits between your end user and your cloud servers, providing a low-latency and content-optimized connection. By utilizing CloudFlare your websites will load faster and be protected from cyber attacks.


cPanel/WHM control panel

cPanel is an online (Linux-based) cloud hosting control panel that provides a graphical interface. Paired with automation tools designed to simplify the process of hosting a web site, cPanel makes web hosting easy. Our essential and complete management tiers include the cPanel license at no additional cost. You can also purchase a cPanel license on the basic tier.


PCI-DSS Compliance

All Beyond Hosting services are 100% PCI Compliant. If you have a PCI vulnerability scan that your server must pass, our support team will validate any failures, resolve them, and guarantee you can meet compliance requirements for your cloud application.